Escon SupportPortal

This is a software solution that provides help desk and customer support solution in all its aspects.

SupportPortral is a web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum included. You will be able to setup multi-channel interaction for multiple customers, organizations and end-users. Thus this can work as a internal help desk or an external customer support call center. Tracking customer support issue lets you ensure that customer issues are resolved to the satisfaction of customers. Support forums are an essential and effective components for knowledge distribution. This helps resolution of problems often. Besides the resolution would happen on his own search by customers, thereby reducing the burden on your own customer service representatives. News Engine support helps keep your customers informed about new product`s features.

Live Chat support is also beneficial to customer support as customers get the feel of human interaction and help him/her get answer in real time. gives your customers answers to their questions on the spot in real-time Other features that support customer issue resolution include management and update of the knowledge base, email and news letter distribution features, constant update of product catalogs and their downloads to interested parties etc. You would be able to manage SLA and get reports on support load and performances. Overall these features make for an effective support infrastructure. Any kind of business can benefit from this and you could actually try this out to find out how much benefit are you able to derive from it.

SupportPortral is AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Allow end users and specialists to share experience through Support Forum. - Keep your customers informed about new product's features through News Engine - Live support Chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base procedures - Manage SLA and get reports on support load and performances.